Rollino Review

Rollino Casino offers Kiwis a huge selection of pokies and live dealer games from many top providers, even including crypto options for deposits. However, beware of significant player complaints regarding withdrawals and potentially unfair terms and conditions.

Rollino Casino: Our Honest Take for Kiwis

Rollino Casino landed on the scene in 2023, promising a vast gaming library and a decent welcome offer. While it delivers on the game variety and supports crypto payments which is a plus for some Kiwis, independent reviews and significant user feedback raise serious concerns about the casino’s fairness and reliability, particularly regarding withdrawals and terms and conditions. Our overall rating for Rollino Casino sits at a cautious 1.8/5.

First Impressions

Rollino presents a visually appealing site with easy navigation, offering a massive collection of games right from the get-go. The sign-up process is straightforward, and the availability of numerous software providers is immediately evident. However, the lack of accessible live chat for unregistered users is a minor annoyance when exploring the site initially.

Bonuses and Promotions – What’s the Deal for Kiwis?

New Kiwi players are greeted with a substantial welcome bonus: a 200% match up to NZ$1,500 plus 100 free spins on Sugar Pop. To grab this, you need to deposit at least NZ$30. The bonus comes with a 30x wagering requirement on the deposit + bonus amount, and free spin winnings have a 40x wagering rule. The maximum bet while wagering is capped at NZ$8, and you’ve only got 10 days to meet the requirements. While the bonus amount looks attractive, the combination of deposit + bonus wagering and a tight 10-day validity period might be challenging for some players.

Pokies and Casino Games Galore

Without a doubt, Rollino excels in game selection. Kiwis will find thousands of titles from a mind-boggling list of providers, including big names like Evolution, Pragmatic Play, Hacksaw Gaming, and Blueprint Gaming, among many others. This means heaps of pokies (or slots as some call them), a solid range of table games covering blackjack, roulette, and baccarat, plus a comprehensive live dealer section. The ability to filter games by provider and collection types like Megaways is a handy feature.

Payments: Deposits and Cashing Out Your Winnings

Rollino supports a decent range of payment methods popular in New Zealand, including Visa, Mastercard, Skrill, Neteller, MiFinity, Neosurf, and Jeton. Crucially, it also embraces various cryptocurrencies like Bitcoin, Ethereum, Litecoin, and Tether (USDT), making it appealing to the crypto-savvy player. Deposit fees are notably absent, which is a good thing.

However, player feedback highlights significant issues with withdrawals. Many users reported delays, excessive verification requests, and in some severe cases, accounts being closed and winnings confiscated or winnings significantly limited due to questionable bonus terms or wagering requirements.

Customer Support – Getting Help When You Need It

Customer support is available 24/7 through live chat for registered players and via email ([email protected], [email protected]). While initial interactions with support, as noted by some reviewers, appeared good, player complaints suggest that support can be unresponsive, unhelpful with withdrawal issues, and sometimes directs players to email even for urgent matters. The lack of live chat access for potential players before registration is a drawback.

Playing it Safe: Responsible Gambling

This is a significant area of concern. Independent reviews indicate that Rollino Casino offers limited responsible gambling tools. While a cooling-off period might be available by contacting support, the absence of readily available tools like deposit limits, loss limits, or self-exclusion options on the website is disappointing and raises flags regarding the casino’s commitment to player well-being.

Licence and Fairness for New Zealand Players

Rollino Casino operates under a license from the Curacao eGaming Authority. While Curacao is a common license for online casinos, it is generally regarded as less stringent than licenses from authorities like the MGA or UKGC. More importantly, independent assessments have given Rollino Casino a “Below average” Safety Index, citing concerns with the Terms and Conditions and the handling of player complaints. Multiple user reviews corroborate these concerns, describing terms as unfair or predatory, particularly in relation to bonuses and wagering requirements.

User feedback and Sentiment

User feedback for Rollino Casino on independent review sites is predominantly negative, despite some initial positive reviews upon its launch. Common themes among newer complaints include significant problems with delayed or denied withdrawals, burdensome verification processes, unhelpful customer support, and perceived unfairness in game outcomes or bonus terms. Some users also reported accounts being closed and funds confiscated without clear reasons or after attempting to withdraw winnings. While a few older reviews praised the design and game selection, the overwhelming sentiment from more recent feedback paints a worrying picture of player experiences.

On-the-Go and Desktop Experience

The site’s design is generally clean and easy to navigate, making it user-friendly on both desktop and mobile devices. The games load quickly, and filtering options help manage the vast library. The interface is intuitive, making it easy to find games and access account features.

Our Final Verdict on Rollino Casino for Kiwis (1.8/5)

Based on the comprehensive feedback and our analysis, while Rollino Casino boasts an impressive game library and accepts cryptocurrencies, the significant and recurring issues reported by players regarding withdrawals, potentially unfair terms and conditions, limited responsible gambling tools, and a below-average safety rating are major red flags. These issues outweigh the positives, leading us to give Rollino Casino a low rating of 1.8/5. Kiwis looking for a reliable and trustworthy online casino would be wise to explore other options with a better track record and fairer terms. Proceed with extreme caution if considering playing here.